This is privacy notice of TechWizard IT Services Ltd (the Business)
We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how data protection law protects you.
In this policy we explain:
- Who we are and important information
- The personal data we collect about you
- How we collect your personal data
- How we use your personal data
- How we share your personal data with
- International transfers
- Data security
- Data retention
- Your legal rights
- Changes to this notice and your duty to inform us of changes
- Queries, requests or concerns
This notice applies not only to personal data collected through our website, but also to personal data we process in connection with enquiries, quotations, onboarding, account management, support interactions, service communications, and related business‑to‑business relationships.
1. Who we are and important information
What is the purpose of this privacy notice?
This privacy notice explains how the business collects and processes personal data when you visit our website, contact us, request support, enquire about or purchase our services, sign up to receive communications from us, or otherwise interact with us in the course of our business.
This website is not intended for children and we do not knowingly collect data relating to children.
You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Data controller
TechWizard IT Services Ltd (collectively referred to as "Business" , "we", "us" or "our" in this privacy notice). Our address is Unit 4c Rumbush Farm, Rumbush Lane, Earlswood, Solihull, West Midlands, B94 5LW. For all data matters contact admin@techwizard.uk.
As a managed IT services provider, we process personal data both directly and on behalf of our customers in the course of delivering IT support, security, and related services. Depending on the context in which personal data is processed, we may act as either a data controller or a data processor:
- We act as a data controller when we process personal data for our own business purposes, such as managing enquiries, providing quotations, administering contracts, and operating our website.
- We act as a data processor when we process personal data on behalf of our customers in the course of delivering managed IT services, in accordance with their instructions and applicable contractual arrangements.
Third-party links outside of our control
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. The personal data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.
We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: includes first name / last name / username / marital status / title / date of birth / gender.
- Contact Data: includes billing address / delivery address / email address / telephone numbers.
- Call Recording Data: We may record telephone calls and retain call audio and notes where this is necessary for note‑taking, support delivery, service quality monitoring, staff training, record‑keeping, complaint handling and the protection of our business and customers.
- Technical Data: includes IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
- Usage Data: includes information about how you use our website, products and services.
- Marketing and Communications Data: includes your preferences in receiving marketing from us and your communication preferences.
- We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law, as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us. We will notify you if this is the case.
3. How we collect your personal data
We use different methods to collect data from and about you including:
- Through the ‘contact’ section on our webpage
- We may collect personal data when you contact us by phone, including where calls are recorded for note-taking, support quality and training purposes.
- If you email us with a query; or
- If you apply for a job with us.
This includes personal data you provide when you:
- Apply for our products or services
- Create an account on platforms managed by us
- Subscribe to our service or publications; or
- Request marketing to be sent to you.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances including responding to enquiries, providing and managing our services, processing orders, managing customer relationships, send service-related communications, improving our website and services, and where permitted, sending marketing communications.
Performance of Contract: this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Legitimate Interest: this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by emailing admin@techwizard.uk.
Comply with a legal or regulatory obligation: this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at admin@techwizard.uk.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at admin@techwizard.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
| To respond to an enquiry submitted through our website, by email or by telephone | (a) Identity (b) Contact (c) Technical / Usage (where relevant) | Performance of a contract with you, or to take steps at your request before entering into a contract; and/or our legitimate interests in responding to business enquiries and managing our sales process |
| To provide quotations, proposals, onboarding communications and related pre-contract administration | (a) Identity (b) Contact (c) Business / service requirement information | Performance of a contract with you, or to take steps at your request before entering into a contract; and/or our legitimate interests in operating and growing our business responsibly |
| To provide and manage our services, including support interactions, ticket handling and service communications | (a) Identity (b) Contact (c) Technical / service information (d) correspondence and support records | Performance of a contract with you; and/or our legitimate interests in delivering support, maintaining service quality and keeping accurate service records |
| To administer and protect our website and business, including troubleshooting, system administration, security monitoring and fraud prevention | (a) Technical (b) Usage | Our legitimate interests in running our website and business securely and efficiently; and/or compliance with a legal obligation |
| To improve our website, services, support processes and customer experience | (a) Technical (b) Usage (c) aggregated/statistical information | Our legitimate interests in reviewing and improving our website, service delivery and support processes |
| To manage our relationship with you, including customer service updates, account-related notices and important service information | (a) Identity (b) Contact (c) correspondence records | Performance of a contract with you; compliance with a legal obligation; and/or our legitimate interests in managing customer relationships and service communications |
| To send marketing communications where permitted | (a) Identity (b) Contact (c) Marketing and communications preferences | Consent (where required by law); and/or our legitimate interests in promoting relevant services to existing business contacts where permitted |
| To record and review telephone calls, voice messages and related notes for support delivery, record‑keeping, service quality, staff training and the handling of disputes or complaints.
|
(a) Identity (b) Contact (c) Call Recording Data (d) support and correspondence records
|
Performance of a contract with you where the call relates to service delivery or pre‑contract enquiries; and/or our legitimate interests in maintaining accurate records, improving support quality, training staff, protecting our business and resolving disputes.
|
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you by admin@techwizard.uk.
Where you opt out of receiving marketing communications, this will not affect personal data provided to us for the purposes of an enquiry, quotation request, service purchase, onboarding process, support interaction, account administration or other service‑related communications.
Cookies
We use cookies and similar technologies on this website to ensure it functions correctly and to improve your experience.
Strictly necessary cookies are essential for the operation of the website and do not require your consent. Some cookies may be set by third-party services integrated into our website, including providers of hosting, analytics or communication tools.
Non-essential cookies (such as analytics and marketing cookies) will only be used where required by law and with your consent. You can choose whether to accept or reject these cookies through our cookie preferences tool.
You can also control cookies through your browser settings. Most browsers allow you to block or delete cookies, or to receive alerts before cookies are stored. Please note that if you choose to disable or refuse certain cookies, some parts of this website may not function properly.
We may update our use of cookies from time to time. If you have any questions about our use of cookies, please contact us using the details provided in this policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact admin@techwizard.uk
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Who we share your personal data with
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
Internal recipients:
- Access to personal data is limited to our employees, directors and authorised contractors who have a genuine business need to know the information for the purposes set out in this notice and who are subject to appropriate confidentiality obligations.
External Third Parties:
Service Providers acting as processors
We use a range of third-party service providers who act as data processors on our behalf. These organisations provide services including:
- IT systems, hosting and infrastructure services
- Cloud platforms and software applications
- Cybersecurity, monitoring and backup services
- Communication systems (such as email and support platforms)
- Website hosting, analytics and marketing tools
These providers are located in the United Kingdom, the European Economic Area (EEA), and in some cases other jurisdictions where appropriate safeguards are in place.
All service providers are contractually required to:
- Process personal data only in accordance with our instructions
- Maintain appropriate security measures
- Comply with applicable data protection laws
We use a range of third‑party service providers and platforms to help us deliver our website, communications, support services, security services, documentation and business operations. We maintain an up‑to‑date list of key third‑party providers and links to their relevant privacy information at https://techwizard.uk/partner-dpa. This list may change from time to time as our service stack evolves.
Professional advisers - We may share personal data with professional advisers acting as processors or joint controllers, including lawyers, accountants, auditors, insurers and financial institutions, where necessary to receive professional advice or meet our business and legal obligations. These parties are based in the United Kingdom
HM Revenue & Customs, regulators and other authorities - We may disclose personal data to HM Revenue & Customs, regulators, law enforcement agencies and other authorities where required to comply with legal or regulatory obligations, or to protect our legal rights.
Photographs: We may take photographs of on-site equipment, systems and environments as part of service delivery, documentation, support, auditing and troubleshooting. These images are used solely for internal operational purposes and are stored securely. Where possible, we avoid capturing individuals or personally identifiable information in such images. Where photographs may include personal data, processing is carried out on the basis of our legitimate interests in delivering and supporting our services.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets may access your personal data. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International transfers
Some of our service providers and partners may process personal data outside the United Kingdom. Where this happens, we will ensure that an appropriate safeguard is in place so that your personal data remains protected in accordance with applicable data protection law. Depending on the circumstances, those safeguards may include an adequacy decision, standard contractual clauses, or another lawful transfer mechanism.
Further information about relevant providers and their privacy information is available at https://techwizard.uk/partner-dpa or on request.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, insurance or reporting requirements, resolving disputes, enforcing our agreements, and maintaining appropriate business and security records.
In deciding how long to retain personal data, we consider the nature, sensitivity and volume of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, whether those purposes can be achieved by other means, and the applicable legal, regulatory and contractual requirements.
Different types of personal data may be kept for different periods depending on the reason we collected them. Where we no longer need personal data, we will securely delete it or anonymise it.
Examples of typical retention periods include:
- Customer account and service records – retained for the duration of the relationship and for a period thereafter to comply with legal and contractual obligations
- Financial and transaction records – retained in accordance with statutory requirements
- Support records and communications – retained as necessary to support service delivery, dispute resolution and business continuity
- Call recordings – retained for a limited period for quality, training and recordkeeping purposes
If you would like further information about our retention approach for a particular category of data, please contact us at admin@techwizard.uk.
9. Your legal rights
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
- The right to request a copy of the personal data which we hold about you;
- The right to request that we correct any personal data if it is found to be inaccurate or out of date;
- The right to request your personal data is erased where it is no longer necessary to retain such data;
- The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
- The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable (i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
- The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).
If you wish to exercise any of the rights set out above, please contact admin@techwizard.uk.
No fee required – with some exceptions
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Changes to this notice and your duty to inform us of changes
This notice was last updated on: 16/06/2026 and historic versions can be obtained by contacting us.
Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.
11. Queries, requests or concerns
We do not currently have a designated Data Protection Officer. Responsibility for data protection compliance sits with the business management team.
To exercise all relevant rights, or queries in relation to this policy or any other data protection matter between you and us, please in the first instance contact admin@techwizard.uk.
If you would like to make a complaint, please review our Data Protection Complaints Policy - https://techwizard.uk/dp-complaints