Get in Touch

It starts with a conversation. We’ll learn a little about your business, your current IT setup and any challenges you’re experiencing.

We’ll then arrange your free cyber security audit, giving you a clearer understanding of your current risks and opportunities for improvement.

We assess your business

Our free audit looks beyond cyber security alone. We take the time to understand how your technology supports your day-to-day operations, including:

• Your current cyber security protections and potential vulnerabilities
• The condition and suitability of your hardware
• Any operational issues affecting your team
• Your current and future IT requirements
• Opportunities to make your systems safer, more reliable and more efficient

We present our recommendations

We compile our findings into a clear report and talk you through the results. You’ll see:

• The risks we have identified
• How those risks could affect your business
• Areas where your technology could work better
• The services and support we recommend
• A choice of suitable packages and additional services

We won’t overwhelm you with technical language or pressure you into services you don’t need. Our aim is to give you clear options and help you make an informed decision.

We confirm your preferred package

Once you’re happy with our recommendations, we’ll confirm:

• Your chosen support package
• Any additional services
• The terms of your agreement
• A suitable onboarding date

You’ll know exactly what is included and what to expect before the onboarding process begins.

Plan the transition

We gather the information needed to deliver your services and coordinate a smooth handover. This may include:

• Staff and key contact details
• Business locations and working hours
• Information about your existing systems
• Details of your current IT provider
• Contact information for relevant third-party suppliers

Where necessary, we’ll communicate directly with your existing providers so there is less for you to manage.

Meet your Support Team

Before the technical work begins, we’ll introduce you to the people supporting your business and explain how working with TechWizard will look day to day.

Your team will learn how to contact us, request support and raise an urgent issue, so everyone knows where to turn when they need help.

Complete your technical onboarding

Our engineers will carry out a detailed site audit and document your IT environment. We’ll label and record your equipment, deploy our remote monitoring and management tools, and begin configuring your chosen services behind the scenes.

This creates an accurate picture of your systems and allows us to proactively monitor, maintain and support them.

Get your team set up

Finally, we work directly with your staff to make sure everyone is properly set up and comfortable with the new systems. This may include:

• Setting up devices, accounts and access
• Introducing your password manager
• Helping staff follow cyber security best practices
• Explaining how to identify and report suspicious activity
• Answering any questions about the new support process

Once everything is in place, your ongoing support begins, but we’ll continue reviewing your setup as your business and technology needs evolve.